Frequently Asked Questions
Everything you need to know about your Jollynova experience.
How long will it take to receive my order?
Standard shipping typically takes 7-12 business days, while express shipping arrives within 3-5 business days after processing.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and include all original tags and packaging.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
Which payment methods do you accept?
Jollynova accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Klarna and Afterpay.
Can I track my package?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Are your materials sustainably sourced?
We are committed to ethical fashion. We work closely with our suppliers to ensure high-quality fabrics and fair labor practices across our supply chain.